Domino is continuing to invest in resources for its digital printing business with the appointments of several new hires in service and support roles within North America. Two of the new personnel have been hired for help desk and phone support. Glen Hayden and Ernest “Ernie” Wilson have joined Domino as technical support analysts for the Digital Printing North America team. Hayden and Wilson’s responsibilities include handling phone support and escalations.

Hayden comes to Domino with 12 years’ experience as a senior applications sales and technical support specialist for Honeywell. Previously, he spent over 20 years in the US Navy, spending much of his time on carriers (USS Nimitz, USS John F Kennedy) and the USS Florikan, a Chanticleer-class submarine rescue ship.

During his time in the US Navy, Hayden earned numerous professional certifications. He was an electrical officer overseeing the installation, maintenance and upkeep of all electrical and electronics systems. Prior to leaving the US Navy he was a Recruit Division commander. He has an MBA in Leadership and Management, and a Bachelor of Science degree in Electronic Systems Technology Management.

Wilson comes to Domino with over 15 years of field experience in troubleshooting, repairing, maintaining, calibrating and testing a wide variety of medical and manufacturing equipment. His past five years have been as a field service engineer with Videojet, and he provided help desk support, as well. Wilson has an Associates of Science degree in Electronic Engineering.

“Very excited to have Glen and Ernie on our team. The appointments of these exceptional individuals illustrate another example of Domino enhancing and developing the service and support organization for our growing customer base, and the focus in providing an excellent customer experience,” says Steve Daily, technical support manager.